At Roosted, we want you to feel good about what you bring into your flock's space. If something isn't right with your order, we'll do our best to make it right.
Last updated: August 15, 2026
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
Because our products contain natural botanicals and are intended for use around animals, opened or used products cannot be returned for quality, safety, and sanitary reasons.
To start a return, please contact us through our website or at hello@shoproosted.com with your order number and the reason for your return.
Please do not send a return without contacting us first.
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Include:
If the issue was caused during shipping or fulfillment, we will work with you to provide a replacement or refund at no additional cost.
Once your return is received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days after your refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless your order arrived damaged, defective, incorrect, or the issue was caused by Roosted.
Customers are responsible for return shipping costs for standard returns, including returns due to preference or change of mind.
If you received a damaged, defective, or incorrect product, Roosted will cover the appropriate return or replacement shipping costs.
We recommend using a trackable shipping method when returning an item. Roosted is not responsible for return packages lost in transit.
Because of the nature of our products, we do not currently offer traditional exchanges.
If you would like a different product, please contact us about returning the eligible unopened item and placing a new order.
Damaged or incorrectly shipped products may be replaced without requiring a new order.
If you need to cancel or change an order, please contact us as soon as possible.
We will do our best to accommodate your request, but once an order has entered fulfillment or has shipped, we may not be able to cancel or modify it.
Items purchased during a sale or promotion are eligible for return under the same conditions listed above unless the product is specifically marked Final Sale at the time of purchase.
Final Sale items cannot be returned for reasons of preference or change of mind. This does not affect our handling of products that arrive damaged, defective, or incorrect.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.
If you still cannot locate your order, contact us and we will do our best to help investigate the shipment.
Roosted is not responsible for packages delivered to an incorrect address provided by the customer, but we will always do what we reasonably can to help.
We're here to help.
For questions about a return, refund, or order issue, contact us at hello@shoproosted.com.
Roosted
Backyard Chicken Wellness
shoproosted.com